CX Video enables businesses to integrate video interactions into customer service strategies so they can provide a more personalized and efficient customer experience. This omnichannel approach allows users to connect with a company through multiple channels.
CX Video offers a level of engagement that traditional communication methods simply cannot match. Customers can see and interact with a real person, creating a more human connection that fosters trust and loyalty. Additionally, video interactions enable visual demonstrations, product displays, and troubleshooting assistance that can greatly improve the customer experience.

No installation needed: there is no need to install any software, plugin, or SDK for any device.


Customizable: administrators can personalize background image, access to action buttons (mute, screenshare, screen capture, turn off camera), enable captions, activate recordings, configure transcription.


Widget generator: ability to create a java script to be inserted into web page to enable the widget to start video interactions.


Dashboards: users can access to dashboards to monitor the minutes usage by month.

USE CASES

TESTIMONIALS

Our experience has been a challenge that generated new solutions for our clients, shortening distances through digital channels, transforming microfinance and innovating customer service.

Banco Solidario

Implementing our video customer service tool has been a revelation. We have strengthened the connection with our customers, improved problem resolution and increased customer satisfaction. Incredible!

Cx-video

Since we used SocialHub, the management of social networks has transformed our digital strategy. We have achieved greater efficiency, interaction and a significant increase in our online presence.

Testimonios Social Hub

OUR CLIENTS

SETEINFO has been a Genesys partner since 2017 and has certified technical resources in both solutions with whom we have participated in successful implementations in the following clients:

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Contact us​

Gaspar de Villarroel E10-26 y El Sol

+593 95 884 3505

[email protected]

SERVICIOS EN TECNOLOGÍA DE LA INFORMACIÓN – SETEINFO